Terms & Conditions
Last updated: 23 January 2018
An up-to-date veterinary health record must be seen to ensure that cats boarded have current vaccinations against feline parvovirus (also known as panleukopenia or feline infectious enteritis) and against feline respiratory viruses (feline herpesvirus and feline calicivirus).
Vaccination (including boosters) must have been completed, at the very least, 2 weeks before the cat’s arrival in order to ensure maximum protection for all our guests.
Homoeopathic vaccination is not acceptable as it will not protect against infectious diseases.
Cats which cannot show an up-to-date vaccination will not be accepted. This is to ensure the safety of all our guests, and is also a requirement of the licence conditions for all boarding catteries in the UK.
Note: We also reccomend vaccination against feline leukemia virus (FeLV), however it is not a requirement for boarding.
Fleas & Worms
We recommend that all cats are treated for fleas and worms regularly.
Medication and medical conditions
Please let us know if your cat suffers from any pre-existing medical conditions, or needs medication to be administered, so we can care for them correctly. We are happy to administer medication (including insulin injections) as long as you provide clear instructions along with the medication. We recommend you provide your own pill syringe or other equipment.
We will not accept any cats which are, or appear to be, suffering from illness or infectious/contagious diseases unless accompanied by a letter from their vet certifying that they do not pose a risk to our other guests. If a cat becomes ill during their stay here, they will be taken to our preferred vet or to your regular vet if you prefer. Any charges will be added on to your bill for payment when collected (receipts will be provided). If necessary, your cat may be isolated in a separate room to safeguard our other guests. The isolation room cannot be booked in advance.
All our guests are fed main meals (wet) twice each day, with dry food topped up during the day as necessary. If you have any special requirements, please let us know. We stock common brands of wet and dry food (Whiskas, Felix, GoCat, some supermarket brands), however if your cat needs a special diet please bring enough food for their stay. We do not charge for food.
You may pay when you drop off or collect your pet(s).
- Chip & pin card payment (Visa, MasterCard, American Express)
- Contactless (including Apple Pay and Android Pay)
There is no additional charge for paying by card. We cannot accept cheques.
Whilst every care and precaution is taken to safeguard the health and wellbeing of all our guests, they are boarded entirely at the owner’s risk.
If any animal is not collected within 14 days of their expected collection date and we have not agreed alternative arrangements with you, we reserve the right to re-home the animal.